Whether you’re sending items for a business or for personal reasons, choosing the right delivery service is essential. If you end up selecting a delivery service that provides shoddy service, you could end up with issues like damaged items, delayed delivery times and everyone’s greatest nightmare – them losing the items that you’ve sent.
Before beginning your search, you need to ensure that the delivery service you’re looking for is able to meet the circumstances of your delivery. Once you’ve decided on your delivery details such as where your parcel is going to be delivered, how soon it should reach that location and how you’d like it to be handled, you can then start researching on the delivery service which would best satisfy those needs.
A common misconception with regards to delivery services is that the more expensive it is, the more reliable the service provided would be. While there are certainly delivery services that are higher priced and trustable, you shouldn’t be basing the decision of your delivery service on price alone.
To help you get started on your search for a trusted delivery service, here are some tips on what to look for to help you go about choosing one that would not disappoint.
Can the delivery service handle your item(s)?
Before jumping in to select a delivery service, you need to consider the weight of your delivery and what type of products you’re planning on shipping. The shape of your products and how heavy your items weigh would significantly influence the delivery service that you decide on.
1. Weight Restrictions
Unbeknownst to most individuals, a majority of delivery services do have weight restrictions. While some delivery services can have no limits to the total weight, others may have limits of up to 70kg, and some only offer a limit of 2kg. To prevent any inconveniences, you should research on the weight restrictions of your desired carrier in advance.
2. Size Restrictions
Either than weight restrictions, there may also be a size limit for certain delivery services. If you have an irregularly shaped or substantial package, your delivery item may be subject to additional charges or special pricing by these delivery services. UPS for example only accepts packages that are up to 165 inches in length and girth combined. All shipments that exceed the limit would require the use of UPS Freight Services or UPS Worldwide Express Freight.
The general rule of thumb for delivery services is that a flat rate would be a better option for smaller products. For larger products, you’d need to research different delivery services and see which would be better suited to accommodate your larger delivery item.
Are they able to assist with location?
Most individuals tend to gravitate towards reputable delivery services without considering where their item is being delivered to. While there’s nothing inherently wrong with using these reputable delivery services, if you’re shipping locally, it makes more sense to look into trusted local delivery services.
1. Local deliveries
For local deliveries, when you use local delivery services, they may be able to offer you discounted rates. After all, who wouldn’t want their shipment to be cheaper? Some of these delivery services even offer same day delivery at unbeatable prices.
2. International deliveries
For international delivery, however, it can be a tad trickier. The best way to go about international delivery is to use a local delivery service company that’s specific to that country. For example, you could use Canada Post for a delivery in Canada. Alternatively, you can research on delivery services that have a high number of transactions in that region, has a strong presence in the country and preferably a physical office location in the destination. With international deliveries, you also want to ensure that you understand the regulations of your destination. Each country has specific customer requirements, and you wouldn’t want to send an item that’s going to get stuck in customs. If you’re not sure of the requirements, you can check with your delivery service, and they should be able to readily provide you with the necessary information.
Do they have good reviews and testimonials?
Just like with restaurants or hotels, you’ve probably looked up reviews and customer testimonials before making your decision. When choosing your preferred delivery service, it’s important to choose one that you can rely on.
Start off by conducting a background check on the delivery service by reading their FAQs, customer testimonials and feedback of people that have utilized their services. Customer testimonials should also be present on the delivery service’s website. Take these testimonials with a pinch of salt, however, as the website will only be showing the positive ones.
By assessing the feedback, you’ll be able to get a better gauge of the quality of service offered and the range of clients that they’ve been able to serve. Reading user reviews will also let you know if the delivery service has a history of losing items and delaying packages. It’s also helpful to be able to gain insight into other people’s experiences, and they may even offer you some tips on additional benefits that the delivery service offers.
Are they reliable?
With advances in technology, expectations have also gotten increasingly high. Individuals want to know when they should be receiving their package and most expect packages to be delivered to them in a timely manner.
If you’re using these delivery services for business purposes, this is especially crucial as you don’t want your customers to be upset at a delayed delivery. It’s also important that the delivery service you use will be able to state the shipping and estimated delivery time. Not disclosing that information can result in negative outcomes such as losing customers and profit. To mitigate this situation, ensure that your delivery service can provide reliable estimated shipping and delivery dates along with an interactive tracking timeline.
2. No damaged goods
Reliability also extends to ensuring that the item is delivered in pristine condition. The last thing you need is for those items to end up being damaged goods. To prevent such an issue from occurring, check that your delivery service can handle fragile items. There’s also no harm in asking them for tips on how to go about wrapping your items and guaranteeing safe passage.
3. Experienced vs a new company
While a trusted company that’s been around the market for years would come across as the most reliable source, that shouldn’t detract you from looking for a newer company as well. Sometimes, newer companies come with unique benefits and are eager to please their customers. As a newer company, they’ll also want to minimize errors and have a higher chance of doing the job according to your specifications.
Do they provide tracking services?
In this day and age, it’s absolutely crucial that your delivery service should come with tracking services. You want to ensure that both you and the person receiving the item is at ease by monitoring the delivery process.
With a tracking service in place, you and the other party will be able to receive notifications in real-time of when the item has been sent out, where it is at the moment and when it reaches its destination. With these tracking services, you’ll also be able to prevent the dreaded issue of losing an item that’s en route to delivery.
Do they have customer support?
If the delivery service has customer support, that’s an added bonus since you can reach out easily if there are any issues with your delivery. However, it’s also helpful to know how they go about executing their customer service. The last thing you want is to be treated disrespectfully or feel like you’re just another customer. A delivery service with excellent customer support would be able to make you feel special and answer any concerns that you may have politely and respectfully.
You also want to make sure that the delivery service is detail-oriented and pays attention to the little details. The last thing you need is for a delivery service to constantly make mistakes which end up costing you in more ways than one. A trusted delivery service would pay attention to even the most minute details and ask follow-up questions if they’re not clear about something that you’ve mentioned.
If they’re able to go the extra mile, that puts the delivery service at a considerable advantage, some delivery services are willing to pick up items from a location of your convenience at no extra cost. A delivery service that’s gone above and beyond in terms of convenience is SC Vehicle Hire. Specializing in the renting of vehicles, it can be a hassle to have to rent a vehicle, collect and drop it off. To make it more convenient for their customers, SC Vehicle Hire will deliver your vehicle to your address.
How’s their transparency?
If the delivery service is able to maintain transparency in its operations and is also fair with its business practices, it’ll give you the confidence to want to engage their services. A more transparent business also means that there would be a slimmer chance of being cheated on and a higher chance of your items being delivered safely and securely.
A transparent business would consist of the delivery service keeping the promises that they’ve made to customers, maintaining a two-way communication, being timely and responsive, informing customers of change, listening to customers, and thanking customers.
What’s their insurance like?
While nobody wants their packages to be damaged or go missing, there’s always the possibility of that occurring. To be prepared, the delivery service should have a policy in place with your packages being covered by insurance. The delivery service should also offer an insurance option for you – so you can easily add coverage into your shipping fee. That way, you’d receive reimbursement for any mishaps that may occur.
Make sure that you clarify with the delivery service on any unforeseen delays or damages and find out what processes the delivery service takes when such occurrences happen. Whether it’s a business or personal delivery, you want to make sure that you’re aware of everything that could happen and what measures are in place for reimbursement. After all, nobody wants to get any unwelcome shocks or surprises.
Are they affordable?
As mentioned earlier, this isn’t exactly a crucial component of what to look out for in a delivery service but is certainly worth considering. An expensive delivery service doesn’t equate to a more premium delivery. However, you also don’t want to be paying an overly low price with a sketchy delivery system.
In terms of delivery services, the best is to look for those that are reasonably priced. You should, however, consider all other factors first and look at affordability last. After all, if the delivery service meets all of your other needs, there’s no harm paying a little more for the perfect delivery.
There’s quite a bit to look out for when it comes to looking for a trusted delivery service. Either than taking the above tips into consideration, it’s also important to choose the best delivery service for yourself. You want to find a delivery service that can meet your needs while offering the best deal – and not just in cost but also with timing, location, and impeccable service.
With the right amount of research, reviewing other people’s experiences and taking your own delivery circumstance into consideration, you’ll be well on your way to finding the best delivery service. With all delivery services, however, you must also be prepared that there may be a small margin for error. While delivery services take care in minimizing their mistakes, there could be the occasionally missed scan, dented box, and delay. When that happens, don’t jump to another delivery service immediately. Instead, give the delivery service a few more chances before making the decision to switch.
With the advancement of technology, the demand for delivery services has also grown. The ease of ordering online means that we expect deliveries to arrive efficiently as well. With the tips above, you’ll be able to find a trusted delivery service to fulfill both your personal as well as business needs.